When our HVAC computer crashed recently you and your team responded
immediately to help put our system back together. I was amazed at the short amount
of time it took to extract the hard drive then insert it into a portable device and at that
point download the information into a reserve computer ready for the HVAC
technicians to do their part. What impressed me the most is you came immediately
and I felt that my problem was the most important task you had to complete for that
day and you were not leaving until I was satisfied.

Thank you for being part of our companies team, my situation could have been
disastrous without you and the expertise of Downs and Company.